Consistency

In Naming Conventions I’ve mentioned the downside of failing to have certain conventions, which ended up causing an outage.

Writing the Post Incident Review of said outage, the good point was consistency.

By using the same tools across our group, the team responding to an incident had fewer unknowns to be dabbling with. This made troubleshooting much easier, and allowed us to focus on the things we didn’t know, then quickly turn around from full (service) outage into back into business as quickly as the automation job could run.